Entertainment & Events

The Entertainment & Events Portal is your all-in-one workspace for running shows, festivals, tours and private events. From a single dark, branded dashboard you can manage your production calendar, build line-ups from a talent roster, track ticket sales and guest-list check-ins, publish polished public event pages, reconcile show finances, and review every AI phone call your venue or agency handles.

This guide is written for the people who actually use the portal day to day — promoters, venue managers, bookers, production staff and box-office teams. It does not cover platform-administration screens (the AI agent build, billing platform settings, white-label tools, etc.), which live in separate operator documentation.

In this guide

• Getting around — the sidebar, header and how pages are organised
• Dashboard — your live overview of calls, leads, appointments and revenue
• Shows — creating and managing concerts, festivals, tours and private bookings
• Show production tools — talent line-up, guest list & check-in, setlists, riders and stage plots
• Events — public-facing event listings with cover art, galleries and ticketing
• Public event pages — the customer-facing page your audience sees
• Talent Roster — your artists, bands, DJs and performers
• Venues — your venue and partner directory
• Settlements — post-show financial reconciliation
• Calls, Live Calls & call history — your AI phone agent's activity
• Calendar & bookings — appointments and enquiries
• Reports & analytics — performance reporting and exports
• AI assistants — the "magic" buttons that fill in details for you
• Tips & common workflows

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Getting around

Every page in the portal shares the same shell: a fixed left sidebar for navigation and a slim top header.

The sidebar

The sidebar is grouped into labelled sections so related tools sit together. The exact items you see depend on your role (some, like Team, only appear for account admins).

At the bottom of the sidebar is your profile card with your name, the portal label, a Sign out button, a light/dark theme toggle and a Settings shortcut. You can collapse the sidebar to a thin icon rail using the chevron button at the top — handy on smaller screens.

The header shows your company name (in your brand colour if one is set) next to the words "Entertainment Portal", plus a notification bell. On mobile, the sidebar collapses into a hamburger menu.

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Dashboard

Path: /entertainment/dashboard

The Dashboard is your landing page and live command centre. It greets you by name and time of day, shows whether your AI phone system is online, and surfaces the numbers that matter most.

The header strip

At the top you'll find:

• A system status pill — a green dot and "Live" when everything is operational, or a red dot and "System Down" plus a message if there's an outage.
• An Active pill showing the number of phone calls happening right now (it ticks up and down in real time).
• An agent filter (only shown if you have more than one AI agent) so you can view one agent's numbers in isolation.
• A date range selector: Last 24h, Last 7d or Last 30d.
• A refresh button to re-pull the latest figures.

First-time setup: If your AI agent isn't live yet, the Dashboard instead shows a Delivery Tracker with your set-up progress and a "Contact Support" button. Once your agent goes live, the full dashboard appears automatically.

The three tabs

The Dashboard is split into three tabs: Overview, Deep Analytics and Integrations.

Overview tab

A row of core KPIs (each clickable to drill in):

A second row of secondary metrics: Pickup Calls (≥21s), Valuable Calls (≥60s), Hot Leads, Appointments Booked, Payment Links Paid and Total Leads. Clicking most of these jumps you straight to the matching page (calls, leads, calendar or finance).

Below the metrics sit four Quick Action cards — Pipeline, Email Campaigns, Shows & Events and Finance — followed by charts: an Overall Answer Rate trend line, a Call Volume bar chart (total vs successful) and an Outcome Breakdown showing successful / initiated / error splits. At the bottom, three lists give you Upcoming Appointments, Recent Calls and Recent Leads, each with a "View all" button.

Deep Analytics tab

A richer breakdown of call performance — trends, dispositions and lead counts — for spotting patterns over time.

Integrations tab

Connect outside tools (such as your calendar or CRM) so data flows automatically.

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Shows

Path: /entertainment/shows

Shows is your internal production hub — one record per concert, festival date, tour stop, residency, private booking or corporate gig. This is where bookers and production staff plan the operational side of a performance. (Compare with Events, which is the public-facing listing — see below.)

The Shows list

The page opens with four KPI cards: Total Shows, Upcoming, Live / Confirmed and Total Revenue. Below them are a search box and filter tabs: All, Upcoming, Confirmed, Planning and Completed.

Each show appears as a card showing its name, type and status badges, the event date and doors time, the venue, a linked parent event (if any), and a metrics strip with Capacity, Tickets Sold (with a progress bar), Price Range and Revenue. An eye icon indicates whether the show is published. Click any card to open its detail page.

Show types: Concert, Festival, Tour, Residency, Private, Corporate.

Show statuses and their colours:

Creating a show

1. Click New Show (top right) to open the guided builder at /entertainment/shows/new.
2. The builder walks you through four steps — you can click any step to jump around, and a progress bar tracks where you are.

3. Use Next / Back to move between steps. On the final step, click Create Show.

New shows are created with status Planning and a unique public link (slug) is generated automatically.

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Show production tools

Opening a show (/entertainment/shows/:id) reveals its detail page. The header shows the show name, type and status badges, date and venue, and below it a row of tabs, each with a live count: Overview, Talent, Guest List, Setlist, Riders and Stage Plot.

Overview tab

Four KPI cards — Capacity, Tickets Sold, Total Guests and Revenue — followed by the show's Description and Production Notes (when present).

Talent tab — the line-up

Build the bill for the show by adding performers from your Talent Roster.

To add a performer:

1. Open the Talent tab and click Add Talent.
2. Pick a performer from the dropdown (these come from your Talent Roster).
3. Choose a Role — Headliner, Support, Opener, Special Guest, DJ, Host or MC.
4. Optionally enter a Booking Fee (€) and Set Duration (minutes).
5. Click Add.

Each line-up entry shows the act, role badge, a "Confirmed" badge if applicable, set length and fee. Use the trash icon to remove an act.

Guest List tab — and attendee check-in

The Guest List is your door / box-office list of comps, VIPs, press and artist guests, with built-in check-in.

To add a guest:

1. Open the Guest List tab and click Add Guest.
2. Enter the Guest Name (required), and optionally Email and Phone.
3. Choose a Ticket Type — VIP, General, Backstage, Artist Guest, Press or Comp.
4. Set Plus Ones (how many extra people they bring) and any Notes.
5. Click Add.

To check guests in at the door:

• Each guest row has a check-in button on the left. Tap it to mark the guest checked in — the row turns green and their name is struck through, and the time and staff member are recorded automatically.
• Tap again to undo a check-in.
• A progress bar and a summary ("X total, Y checked in") at the top of the tab track arrivals in real time. The total counts each guest plus their plus-ones.

Tip: Use the AI Import button to paste a messy guest list (e.g. "John Smith VIP +2, Sarah Jones press") and have it parsed into structured guest entries automatically. See AI assistants.

Setlist tab

Plan the musical running order. Click Add Song and enter the Song Title (required), Artist, Duration (seconds), Key and BPM. Songs are numbered in order and the tab header shows the song count and total running time. Remove a song with the trash icon. The AI Generate button can build a whole setlist from a plain description (e.g. "a 90-minute rock set").

Riders tab

Track technical and hospitality requirements. Click Add Rider, give it a Title (required), pick a Rider Type (Technical, Hospitality, Backline, Security or Travel), optionally attach it to a specific performer, and enter the Content and Notes. Each rider shows its type and an approval status badge (e.g. approved / rejected). AI Generate can draft riders from a short brief.

Stage Plot tab

A visual top-down map of the stage. Click Add Element and choose an element Type (instrument, monitor, microphone, amp, riser, drum kit, keyboard, mixing desk, speaker, lighting, FX, table, barrier or other), give it a Label, set its X/Y position (0–100), width, height and colour. Elements render on a stage canvas marked "Back of Stage" and "Front of Stage / Audience", with a colour-coded legend beneath. Hover an element to reveal a delete button. AI Generate can lay out a standard band setup from a description.

Every "Add" panel in the show detail has a matching AI Generate / AI Import option, so you can build line-ups, setlists, riders, guest lists and stage plots either by hand or by describing them in words.

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Events

Path: /entertainment/events

Events are your public-facing listings — the polished, customer-ready record with cover art, a gallery, line-up, highlights and ticketing info. An event can be published to a shareable public page and can have one or more internal Shows linked to it.

The Events list

Top KPIs: Total Events, Upcoming, Tickets Sold and Revenue. A search box and filter tabs (All, Upcoming, On Sale, Completed, Draft) sit below.

Each event is a wide card with a cover thumbnail, name, type and status badges, a "Published" badge when live, the venue, date, and a line-up preview. A metrics strip shows Capacity, Tickets Sold, Price Range and Revenue. The ⋯ menu on each card lets you edit, publish/unpublish, copy the public link, view the public page, change the status, or delete.

Event types: Concert, Festival, Tour Date, Private Event, Corporate.

Event statuses: Draft, Confirmed, On Sale, Sold Out, Completed, Cancelled.

Creating an event

1. Click New Event to open the create panel (or AI Create to fill it from a description first — see AI assistants).
2. Fill in the form, which is grouped into sections:

3. Click Create Event. New events start as Draft and unpublished.

Editing an event

Open the ⋯ menu on a card and choose Edit Event. The same panel reopens pre-filled. Existing gallery images are kept; you can add new ones. Click Save Changes when done.

Publishing and managing status

From the ⋯ menu you can:

• Publish / Unpublish — toggles whether the public page is live.
• Copy public link / View public page — available once the event is published.
• Mark On Sale / Sold Out / Completed / Cancelled — quick status changes (these also drive how the public page looks, e.g. a "SOLD OUT" badge).
• Delete Event — with a confirmation dialog.

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Public event pages

Path: /events/:eventSlug (a public, shareable link — no login required)

When you publish an event, it gets a beautiful, dark, full-screen public page that anyone can visit. Your audience sees a hero image with the event name and organiser, a quick-info bar (date, doors time, ticket price, venue), a clear call-to-action, the line-up, an "About" section, highlights, a photo gallery, venue and event info (age restriction, dress code, end time), and your company's logo in the footer (using your brand colour).

How the call-to-action behaves

The big button adapts to the event's state:

The Book / Enquire form

If a visitor books or enquires, they fill in Name (required), Email (required), Phone and a Message. On submit, this creates a new lead in your portal tagged as an event booking enquiry (source: public event page) — so enquiries flow straight into your CRM and your team can follow up. The visitor sees a friendly "We'll be in touch soon" confirmation.

To get a public page live: create the event, make sure it's marked Published, then use Copy public link or View public page from the event's ⋯ menu to share it.

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Talent Roster

Path: /entertainment/talent

The Talent Roster is your directory of artists, bands, DJs and performers. Acts added here become selectable when building a show line-up.

KPI cards show Total Acts, Active and Average Booking Fee. A search box and filter tabs (All, Active, Bands, Solo, DJs) help you find acts. Each act appears as a card with an avatar (photo or initials), name / stage name, type and status badges, genre, booking fee, and agent/contact details.

To add an act:

1. Click Add Talent (or AI Add to fill from a description).
2. Enter the Name (required) and optionally a Stage Name.
3. Choose a Type — there's a long list including band, solo artist, singer, DJ, comedian, magician, dancer, MC/host, choir, orchestra, string quartet, drag artist and many more.
4. Add a Genre, Booking Fee (€) and Agent Name.
5. Fill in a Bio, Contact Email, Contact Phone and Notes.
6. Click Add Talent.

Acts are created with status Active.

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Venues

Path: /entertainment/venues

The Venues directory holds the spaces and partners you work with. Venues added here become selectable when creating shows and events, and their details (name, city, capacity) flow through to public pages.

KPIs show Total Venues, Total Capacity and Cities. A search box filters by name or city. Each venue card shows its name, type badge, city/country, capacity and contact details.

To add a venue:

1. Click Add Venue (or AI Add to fill from a description).
2. Enter the Venue Name (required), Type (Venue, Festival Ground, Club, Theater, Arena or Other) and Capacity.
3. Add the Address, City and Country.
4. Under Contact Information, add a Contact Person, Email, Phone and Website.
5. Add any Notes and click Add Venue.

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Settlements

Path: /entertainment/settlements

Settlements handle post-show financial reconciliation — totalling up what a show earned, subtracting costs, and working out the final payout and profit/loss against the agreed amount.

KPIs show Total Settlements, Paid Out, Total Payout and Profit/Loss. Search by show name and filter by status tabs (All, Pending, Approved, Paid).

To create a settlement:

1. Click New Settlement.
2. Pick the Show (required), the Settlement Type (Guarantee, Percentage, Hybrid or Flat Fee) and the Agreed Amount (€).
3. Under Revenue Breakdown, enter Door, Bar, Merch and Other revenue.
4. Under Costs & Deductions, enter Venue, Production, Talent and Other deductions, plus Deduction Notes.
5. A live preview shows Total Revenue, Net Payout and Profit/Loss as you type (profit shows green, loss shows red).
6. Click Create Settlement. It's saved as a Draft.

Each settlement card shows the show, type and status badges, the event date, the profit/loss figure, the final payout, and a breakdown of door/bar/merch revenue and total costs.

Settlement statuses: Pending, Draft, Sent, Approved, Paid, Disputed.

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Calls, Live Calls & call history

Your AI phone agent answers and makes calls for your business — fielding ticket questions, booking enquiries and more. The portal gives you full visibility into this activity.

Live Calls

Path: /entertainment/live-calls

A real-time monitor of calls happening right now. The page polls every few seconds and shows:

• Metric cards: Active Calls, Transcripts, Urgent and Avg Duration.
• A list of active calls on the left. Click one to expand it.
• A live panel on the right showing the running transcript of the selected call as it's spoken, plus sentiment and talk-ratio signals. When a call ends, it's automatically processed and moves into your call history.

Calls (call history)

Path: /entertainment/calls

A searchable table of every completed call. Columns include Agent / Caller, Duration, Outcome and Date. A coloured status dot marks each call's outcome:

Use the search box to find calls, and click any row to open its call detail page (/entertainment/calls/:callId) where you can read the full transcript, listen to the recording and review the call's outcome and any lead it generated. From the Dashboard, the secondary metrics deep-link into this list pre-filtered (for example, calls longer than 21 or 60 seconds).

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Calendar & bookings

Path: /entertainment/calendar

The Calendar is your shared schedule of appointments and bookings. Appointments that your AI agent books from calls land here automatically, and your team can add and manage entries too. The Dashboard's Upcoming Appointments widget and Appointments Booked metric both link here.

In practice, "bookings" reach you through three routes:

1. Phone bookings — your AI agent schedules an appointment during a call; it appears on the Calendar and as a lead.
2. Public event enquiries — when a visitor uses the Book / Enquire form on a public event page, a lead is created for your team to follow up (see Public event pages).
3. Manual entries — you add appointments directly on the Calendar.

Enquiries and leads can be worked through the CRM section of the sidebar (Leads, Contacts, Pipeline, Proposals).

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Reports & analytics

Path: /entertainment/reports

The Reports page summarises your phone and lead performance over a chosen period and lets you export it.

• Date range selector: Today, Last 24h, Last 7d, Last 30d or This Month.
• Overview metrics: Total Calls, Leads, Appointments, plus call stats (Success Rate, Avg Duration, Pickup Rate, Valuable Rate).
• Charts and lists covering call trends and recent leads and appointments.
• Export PDF — download the report to share with stakeholders. (A CSV-style export is also available.)

For deeper, interactive call analysis, use the Deep Analytics tab on the Dashboard. A standalone Analytics page also exists in the portal for the same purpose.

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AI assistants

Throughout the Production tools, you'll see ✨ AI / Sparkles buttons that save you typing. They come in two flavours:

AI Populate (Events, Talent, Venues)

On the Events, Talent and Venues pages, the AI Create / AI Add / AI Fill button opens a dialog where you can either type a description or record a voice note. Describe the event, act or venue in plain language and the assistant fills the create form for you, which you can then review and adjust before saving.

1. Click AI Create / AI Add.
2. Choose Text or Voice Note.
3. Type or speak the details (e.g. "an 18+ house music festival at Printworks on Aug 16, tickets €25–120, line-up Bicep and Jamie xx").
4. Click Populate with AI. The create form opens pre-filled.

AI Generate / AI Import (inside a show)

On a show's detail tabs, AI buttons generate whole sections from a short brief:

In each case, type your request and click Generate with AI; the results are added to that show.

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Tips & common workflows

Plan a new show end to end

1. Add the Venue (Venues) and any Talent (Talent Roster) if they aren't on file yet.
2. Create the Show with the 4-step builder, linking the venue.
3. Open the show and build the Talent line-up, Setlist, Riders and Stage Plot.
4. Add comps and VIPs to the Guest List ahead of doors.
5. On the night, check guests in from the Guest List tab.
6. After the show, create a Settlement to reconcile the finances.

Promote an event to the public

1. Create an Event (use AI Create for a fast first draft), add a cover image, gallery, line-up and highlights.
2. Set a Ticket URL (or enable booking enquiries).
3. From the ⋯ menu, Publish the event, then Copy public link to share it.
4. Mark it On Sale, and Sold Out once it fills.

Shows vs Events — which is which?

• Shows = your internal production record (line-ups, riders, setlists, stage plots, guest check-in, settlement).
• Events = the outward-facing listing your audience sees and books against.
• You can link a Show to a parent Event so the two stay connected.

Stay on top of the phones

• Watch Live Calls during busy on-sale windows.
• Review Calls history and call details for follow-ups.
• Use Reports at month-end and Export PDF for stakeholders.

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A note on other portal sections

The sidebar also includes general business tools shared across the platform — Leads, Contacts, Pipeline, Proposals, Outbound Calls, Finance Overview, Contracts, Email Campaigns, Email Templates, Inbox, Team, Billing and the Help Centre. These behave the same way across all Sysevo industry portals and are documented in the general client guides; this guide focuses on the entertainment-specific tools above.