Plans & Subscriptions

Sysevo Voice AI is sold as a tiered subscription: you pick a plan that unlocks the agents, seats, features and dashboards your business needs, and you pay for the actual talk time separately from a top-up wallet. This guide explains every plan, exactly what each one unlocks, how to subscribe, upgrade, downgrade and manage your subscription, and what a locked feature looks like when you bump into a plan limit.

In this guide

• The plan tiers at a glance (Free, Starter, Growth, Business, Enterprise)
• What each plan unlocks — hard limits and feature flags
• How voice minutes and the wallet fit alongside your plan
• Creating an account and subscribing (Free vs paid flows)
• The checkout flow, step by step
• Upgrading and downgrading from the plans page
• Managing your subscription, invoices and payment method
• Feature gating — what a locked feature actually looks like
• The dashboard rule: Starter (basic CRM) vs Growth+ (industry dashboard)
• The plan usage chip in your header
• White Label — launching your own platform
• Common workflows and tips
• FAQ

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1. Plan tiers at a glance

Sysevo Voice AI has five subscription tiers, ordered from smallest to largest:

Free → Starter → Growth → Business → Enterprise

Plus a separate White Label partner programme that sits outside the normal tier ladder (it is application-only).

Every plan includes 60 free voice minutes and requires no credit card to start on Free. Voice minutes are always billed separately from your plan subscription (see section 3).

Prices shown are monthly. Paid plans also offer annual billing at a discount (typically around 20% — the exact saving is shown live on the plans and checkout pages).

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2. What each plan unlocks

Each plan controls two kinds of things:

1. Hard limits — numeric caps such as how many voice agents you can build, how many team seats you get, how many calls can run at once, how long your call history is kept, and how many outbound campaigns you can run.
2. Feature flags — on/off switches for whole capabilities such as outbound calling, campaigns, Caller Memory, AI call analysis, integrations and API access.

When you hit a hard limit (for example, you already have the maximum number of agents) you'll see an inline "limit reached" prompt. When a feature is switched off for your plan, you'll see a locked screen or a locked badge. Both are covered in section 9.

2.1 Hard limits per plan

The exact numbers your account enforces come from your live plan, but here is how the tiers compare based on what's shown across the signup, checkout and plan-comparison screens:

The Free tier includes 3 inbound voice agents and 3 concurrent calls. Your Billing & Usage page (section 8) always reflects your real, enforced limits if you ever need to confirm.

2.2 Feature flags per plan

These are the on/off capabilities, and the minimum plan required to unlock each one. This mapping is exactly what the platform enforces when it decides whether to show you a feature or a locked screen:

A few things to note:

• Agents, Knowledge Base, Telephony and Settings are available on every plan, including Free. You can always build an agent, give it knowledge, connect a number and adjust settings.
• Campaigns, Tools and API Keys pages unlock at Starter.
• Analytics, AI Models and Voice Cloning pages unlock at Growth.
• White Label and Multi-Tenant are not part of the normal upgrade ladder — they require the separate White Label partner application (section 11).

2.3 What's specifically called out on each plan card

The plan-comparison page lists these headline features per plan:

Free

• 3 inbound voice agents
• 60 free voice minutes included
• Telephony connection & number setup
• 7-day call history & recordings
• Conversations & analytics
• Agent Builder & Workflows

Starter — $29/mo

• 10 agents · Inbound + outbound
• Client CRM & contact management
• Outbound campaigns
• Deep analytics & conversation insights
• Full call recordings & transcripts
• Native & webhook integrations

Growth — $79/mo (most popular)

• 20 agents · Inbound + outbound
• Persistent Caller & Agent Memory
• Industry Tailored CRM + Tools
• AI call scoring & quality analysis
• Unlimited outbound campaigns
• 3 team seats
• API & MCP access

Business — $149/mo

• Unlimited agents
• All email automation tools
• 40 concurrent calls
• Custom AI scoring & full analytics
• 10 team seats
• Advanced reporting & data exports
• Live call monitoring & supervisor tools
• Priority support & SLA

Enterprise — Custom

• Unlimited agents
• Unlimited concurrent calls
• HIPAA + BAA
• SOC 2 Type II
• SSO / SAML
• Dedicated Customer Success Manager
• Custom SLA & uptime guarantee

To start an Enterprise conversation, the Talk to us button opens the Sysevo enterprise contact page in a new tab — Enterprise is not self-serve checkout.

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3. Voice minutes and the wallet

Your plan subscription and your voice minutes are two separate things, and it's important to understand the difference:

• The plan ($29/$79/$149 a month, or Free) controls features, limits and dashboards.
• Voice minutes are the actual talk time your agents use on calls. These are billed from a wallet, separately from the plan.

How minutes work:

• Every account gets 60 free voice minutes to start.
• After that, calls are charged pay-as-you-go at $0.09 per minute from your wallet balance.
• You can buy minute packs at a discount instead of paying the standard per-minute rate. Pack minutes never expire and work across all your agents.
• You can enable auto-recharge so your wallet tops up automatically when it runs low, keeping calls flowing without interruption.

If your wallet hits zero, calls are paused until you add funds — even if your subscription is active. So a healthy account needs both an active plan and available minutes.

You manage all of this from the Billing & Usage page and the Wallet page (section 8).

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4. Creating an account and subscribing

How you get started depends on whether you pick the Free plan or a paid plan. Both start from the Voice sign-up page.

The sign-up page lives at a plan-aware web address: /voice/signup?plan=free (or starter, growth, business). The right-hand panel of the page changes to reflect the plan you chose — its price chip, headline, and a bullet list of what that plan includes. The left-hand panel is where you create your account or sign in.

4.1 The sign-up page

The sign-up page has two tabs at the top: Create account and Sign in.

To create a new account:

1. Go to the sign-up page for the plan you want (for example by clicking a plan's button on the pricing page).
2. Make sure the Create account tab is selected.
3. Either click Continue with Google to sign up with your Google account, or fill in the email form:
   • First name and Last name
   • Email address (your work email)
   • Password (minimum 6 characters)
4. Click the button at the bottom. Its label depends on the plan:
   • On Free it reads Create free account.
   • On a paid plan it reads Create account and continue with an arrow.
5. By creating an account you agree to the Terms and Privacy Policy linked beneath the form.

If email confirmation is required, you'll see a "Check your inbox" screen confirming the address the link was sent to. You can:

• Resend confirmation email (with a 60-second cooldown timer), or
• Use a different email to start over.

To sign in to an existing account, switch to the Sign in tab, enter your email and password (or use Google), and continue. If you forget your password, click Forgot your password? to be emailed a reset link that expires in 1 hour.

4.2 What happens after you create an account

• Free plan: after you confirm your email, you land on a short "Setting up your account…" screen which provisions your Voice AI workspace, then drops you straight into your agents at My Agents. No payment is taken.
• Paid plan: after creating your account you're sent to the checkout page to complete your subscription with Stripe (section 5). Your account is fully activated once payment is confirmed.

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5. The checkout flow

When you choose a paid plan, you complete payment on the Voice checkout page. This is a single, focused page with your plan summary on the left and a sign-up / payment form on the right.

5.1 What's on the checkout page

Left side — your plan summary:

• The plan name (e.g. "Sysevo Growth") and a short tagline.
• A Monthly / Annual toggle. Switching to Annual shows how much you save per year.
• The headline price, shown per month, with the annual yearly total beneath it when Annual is selected.
• A bullet list of the plan's key features.
• A note reminding you that voice minutes are billed separately from your wallet at $0.09/min (or cheaper with a minute pack), and that minutes never expire.

Right side — your details:

• If you're already signed in, the form shows "Complete your upgrade" with your email pre-filled and read-only, plus optional Business name and Your name fields.
• If you're a new visitor, you get a New customer / Sign in toggle:
  • New customer: enter Business name, Your name, Work email and a password — your account is created as part of checkout.
  • Sign in: enter your email and password to sign into an existing account first.
• An order summary box shows the plan, whether it's billed monthly or annually, and the price.
• The Continue to payment button sends you to Stripe to enter your card and confirm the subscription.

At the bottom you'll see trust signals: Secured by Stripe · Cancel anytime · No hidden fees, plus a quick stats row ("5 min to go live", "$0.09 per minute", "No lock-in").

5.2 Step by step

1. From the pricing page (or a plan's sign-up flow), land on /checkout/voice?plan=… for your chosen plan.
2. Choose Monthly or Annual billing using the toggle.
3. If you're not already signed in, choose New customer (and fill in your details) or Sign in.
4. Confirm your Work email is correct.
5. Review the order summary and price.
6. Click Continue to payment.
7. Complete payment on the Stripe-hosted checkout.
8. You're returned to the success page (section 6).

If you see "Checkout not yet configured for this plan. Please contact support", it means the billing price for that plan/interval isn't set up yet — reach out to support rather than retrying.

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6. After checkout — the success page

Once Stripe confirms your payment you're returned to a "You're all set." confirmation page. While your subscription is being confirmed you may briefly see "Confirming your subscription…".

The success page shows:

• A plan-coloured "[Plan] plan activated" badge.
• A welcome message confirming your account is active.
• A Next steps checklist:
  1. Connect a phone number to your agent
  2. Customise your agent's personality and knowledge
  3. Publish and start taking calls
• A Go to my agents button that takes you into the product.
• A wallet nudge reminding you to add voice minutes so your agents can place and receive calls.

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7. Upgrading and downgrading

You can move between plans at any time from the plans comparison page. There is no lock-in — you can cancel or change anytime.

7.1 The plans comparison page

Open it from the Compare all plans link on any locked-feature screen, or from Upgrade plan on your Billing page. It shows every plan side by side as cards, with a Monthly / Annual toggle at the top (Annual shows a "Save X%" badge).

When you're signed in, the page knows your current plan and adjusts each card's button:

• Your current plan shows an Active dot and a non-clickable Current plan button.
• Higher tiers show their normal call-to-action, which changes to Upgrade ↑ when you hover.
• Lower tiers change to Downgrade ↓ (highlighted in amber) when you hover.
• The Growth card is marked Popular.
• Enterprise shows Talk to us and opens the enterprise contact page.
• Free simply takes you into your agents.

7.2 To upgrade

1. Open the plans comparison page (Compare all plans or Upgrade plan).
2. Find the higher plan you want and hover its button — it reads Upgrade.
3. Click it to go to checkout for that plan, with your chosen billing interval carried through.
4. Complete payment on Stripe. Your new limits and features take effect once the subscription is confirmed.

You can also upgrade directly from many places in the product — locked-feature screens, the "limit reached" banners, and the plan usage dropdown all have Upgrade buttons that jump straight to the right checkout page (section 9 and 10).

7.3 To downgrade

1. Open the plans comparison page.
2. Hover the lower plan's button — it reads Downgrade (shown in amber).
3. Click it to proceed through checkout for the lower plan.

When you downgrade, your account moves to the lower plan's limits and features. If you were using something the lower plan doesn't include (for example, more agents than the new cap allows, or a Growth-only feature), that capability becomes locked. Your existing data isn't deleted, but you may need to stay within the new limits to add more.

7.4 Cancelling

Sysevo bills through Stripe with no lock-in — cancel anytime. You can manage cancellation through the Stripe billing portal, reachable from the Billing & Usage page (section 8). If your subscription ends, your account returns to the Free tier's limits and features.

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8. Managing your subscription — Billing & Usage

Everything about your live subscription, spending, minutes, invoices and payment method lives on the Billing & Usage page, inside the Voice area of your portal (the View usage & billing link in the plan chip, or the Billing item in your navigation). This page requires the Analytics feature, so it's available on Growth and above (admins always have access).

The page is split into a main column and a sticky right-hand column of cards.

8.1 Main column

8.2 Right-hand cards

Current Plan card — your live subscription summary:

• Plan name and monthly price.
• Usage rows: Agents used / max, Seats used / max, Concurrent calls, KB docs, Call history days. Rows turn amber when you're at the limit.
• Feature chips: green ticks for features your plan includes (Outbound Calling, Campaigns, Caller Memory, AI Analysis, API Access, MCP Tools, Zapier, Custom Widget) and grey lock badges for the ones it doesn't.
• An Upgrade plan button (hidden if you're already on Business or Enterprise).
• On Business, an "Unlock with Enterprise" upsell listing Enterprise perks with a Talk to us button. On Enterprise, the same list is shown as included.

Wallet card — your minutes/funds at a glance, your per-minute rate, whether auto-recharge is on, and an Add Funds / Manage Wallet button.

Payment Method card — the card on file (brand, last 4, expiry) with Replace card and Billing portal links, or an Add payment method prompt if none is saved. Cards are stored securely by Stripe, never by Sysevo.

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9. Feature gating — what a locked feature looks like

When your plan doesn't include something, Sysevo doesn't hide it silently — it shows a clear "this needs a higher plan" message with a direct way to upgrade. There are several styles depending on what is locked.

9.1 A locked page (whole feature not in your plan)

If you open a page your plan doesn't include — for example Campaigns on Free, or Analytics on Starter — you'll see a centred locked screen with a padlock icon:

[Feature] requires [Plan] Upgrade your Voice AI plan to unlock [feature] and more powerful features.

It offers an Upgrade to [Plan] button (with the price), often a second suggested tier beneath it, and a Compare all plans link. Clicking the upgrade button takes you straight to checkout for that plan.

9.2 A locked feature banner (inside a page)

For individual capabilities inside a page, you'll see an inline violet banner:

🔒 [Feature] not available — Available on [Plan] and above. [Upgrade]

These appear for things like Outbound Calls, Caller Memory, AI Call Analysis, MCP Connections, REST API Access and Native Integrations, each pointing at the minimum plan that unlocks it.

9.3 A numeric limit reached (agents, seats, campaigns)

When you've used up a countable resource, you get a small amber banner and the Add button shows a Limit reached badge:

[Plan] plan limit reached — 10/10 agents Upgrade →

This appears when you try to add an agent beyond your cap, add a team member beyond your seats, or start more campaigns than your plan allows. Upgrading raises the cap.

9.4 The free-tier abuse gate

To stop people creating endless free accounts from the same network for repeat 60-minute grants, a free account may occasionally hit a "Subscribe to continue" screen if several free accounts already exist on your network. It explains the situation and offers Starter/Growth/Business subscription buttons. Your existing trial minutes are unaffected, and if you've already subscribed elsewhere you can contact support to link your account.

Note: features may also be switched off by your administrator independently of your plan (you'll see a "Contact your administrator to request access" message). For self-serve Voice AI accounts, you'll instead see the upgrade prompts above.

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10. The dashboard rule — Starter vs Growth+

Your plan also affects which dashboard and CRM you get. This is a deliberate product rule:

• Free — a stripped-back experience focused on building and running agents. The CRM section (Leads, Guest Relations, Calendar, Pipeline) and the "back to portal" link are hidden for free Voice AI accounts. You get your agents, calls, conversations and analytics, but not the full business CRM.
• Starter — unlocks the basic CRM dashboard: contact management, leads, pipeline and the standard reporting dashboard. This is the general-purpose CRM that works for any business.
• Growth and above — unlocks the industry-specific dashboard and tools. Instead of the generic CRM, Growth+ accounts get a dashboard and toolset tailored to your industry (for example real estate, hospitality, vets, rentals, and so on), described on the plans page as "Industry Tailored CRM + Tools."

In short:

So upgrading from Starter to Growth doesn't just add features like Caller Memory and AI analysis — it also switches you from the generic CRM to the dashboard built for your specific industry.

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11. The plan usage chip in your header

Wherever you are in the Voice area, a compact plan usage chip sits in the top header (client accounts only). It's a fast read on your plan and where you stand against your limits.

The chip shows: [Plan] · [agents used]/[max] agents · [minutes] min. It turns amber or red and shows a warning icon when your minutes run low or hit zero.

Click it to open a dropdown with:

• Your current plan name.
• Usage bars for Voice Agents and Team Seats (turning amber near the limit, red over it).
• Minutes remaining, with a "running low" or "top up" prompt when relevant.
• Max concurrent calls.
• A Features list with green ticks for what's included and locks for what isn't, including a "[N] locked" count and a White Label "apply to partner" link.
• Quick action buttons: View usage & billing, Add/Top up minutes (when low), and Upgrade to [next plan].

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12. White Label — launching your own platform

White Label is a separate partner programme, not a normal subscription tier you can buy at checkout. It lets agencies and resellers take the entire Sysevo stack, rebrand it as their own, and sell it to their own clients.

Key points:

• Price: $749/month.
• Application required — every application is reviewed and activated manually within 48 hours.
• Apply via the Apply for White Label button on the plans page (it opens the partner application). It's free to apply with no commitment.

What it includes:

• All industry dashboards
• Multi-tenant client management
• Full white-label portal & branding
• Custom domain & brand identity
• Unlimited agents under your brand
• All email automation tools
• Unlimited outbound campaigns
• Full CRM & contact management
• Custom AI scoring & analytics
• Custom client pricing & billing
• Full API + MCP server access
• Priority support & SLA

Because it requires approval, the Multi-Tenant and White Label feature switches appear locked on standard plans, with an "apply to partner" link rather than an instant upgrade.

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13. Common workflows

"I want to try Sysevo without paying." Sign up on the Free plan at the sign-up page → confirm your email → you're dropped into My Agents with 60 free minutes. Build an agent, connect a number, and take inbound calls. No card needed.

"I'm ready to make outbound calls and run campaigns." Outbound and Campaigns unlock at Starter. Open the plans page, hover Starter → Upgrade, complete checkout. Outbound calling, campaigns and the basic CRM appear immediately.

"My agents should remember repeat callers and score calls." Caller Memory and AI Call Analysis unlock at Growth. Upgrade to Growth — you'll also switch from the basic CRM to your industry-specific dashboard.

"I've hit my agent limit." You'll see a plan limit reached banner and a Limit reached badge on the Add button. Click Upgrade to move to the next tier and raise the cap.

"My calls stopped working but my subscription is active." Check your wallet — if minutes hit zero, calls pause regardless of plan. Add funds or buy a minute pack from the Billing & Usage page, and consider enabling auto-recharge.

"I need to update my card or download an invoice." Go to Billing & Usage. Use the Payment Method card to replace your card, and the Invoices section (or Stripe Portal) to download PDFs.

"I want to cancel or downgrade." For a downgrade, use the plans page and hover the lower plan's Downgrade button. To cancel entirely, use the Stripe billing portal from Billing & Usage — there's no lock-in.

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14. FAQ

Do I need a credit card to start? No — the Free plan needs no card. You only enter payment details when you subscribe to a paid plan, on the Stripe-secured checkout.

Are voice minutes included in my plan price? You get 60 free minutes. Beyond that, minutes are billed separately from your wallet at $0.09/min (or cheaper with a minute pack). Plan price covers features and limits, not talk time.

Do minute packs expire? No. Pack minutes never expire and work across all your agents.

What happens to my data if I downgrade or cancel? Your data isn't deleted, but your account adopts the lower plan's (or Free) limits and features. Anything above the new caps becomes locked until you're back within limits or upgrade again.

Can I switch between monthly and annual billing? Yes — choose the interval on the plans or checkout page before paying. Annual billing carries a discount (shown live as a "Save X%" badge).

How do I reach Enterprise or White Label? Enterprise uses Talk to us (contact form, not self-serve). White Label is an application reviewed and activated within 48 hours.

Where do I see my exact limits and usage? The Billing & Usage page (Current Plan card) and the plan usage chip in your header both show your real, enforced limits and current usage.

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This guide covers the client-facing Plans & Subscriptions experience. Developer/API topics, and platform-administrator tools for managing plans, pricing and client accounts, are documented separately.

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Current pricing & plans (from sysevo.io)

The figures below reflect the current public pricing on sysevo.io. The live limits on your subscription always take precedence — check Billing & Usage for the exact numbers on your account.

Plan comparison

Annual billing saves roughly 20% versus paying monthly, and you can switch cadence at any time from Billing & Usage.

Pay-as-you-go voice minutes

Every plan draws calling minutes from your Wallet. The base rate is $0.09/min with no commitment; larger packs lower the per-minute price:

What the all-in minute rate includes: LLM inference, speech-to-text (Deepgram Nova-3), and text-to-speech — bundled into a single number. Telephony (SIP) is billed separately. Minutes never expire — they stay in your wallet until you use them.

Many competitors charge $0.10–$0.23/min, often split across separate line items you have to add up yourself. Sysevo's rate is one all-in number.

White-label & reseller

A dedicated White Label plan (around $749/mo, application-based and typically activated within ~48 hours) layers your logo, brand colours, and a custom domain (e.g. portal.yourco.com) on top of the platform — plus multi-tenant client accounts, custom client pricing & billing, unlimited agents per client, every industry dashboard, and full API + MCP access. Ask about the Partner programme if you plan to resell.

Platform at a glance

• 2.4M+ calls handled across 2,000+ businesses
• 94% average call-resolution rate
• Under 800ms to first word; <2s average pickup time
• 99.9% uptime SLA
• 30+ languages supported out of the box